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A client contact record shows an incorrect Current Balance value after you refund a payment

Figure 1. The Current Balance value of a client contact record
Example of an incorrect balance value

The refund was for all invoiced items but it did not have a credit note

Make a credit note for a refund of a full invoice payment

  1. Open the applicable invoice.
  2. Select Credit Invoice.
    The Credit Invoice button
    ezyVet shows a New Invoice screen in a new record tab. ezyVet shows the New Invoice screen because a credit note in this procedure is a type of invoice. ezyVet automatically sets the quantity and price of the credit note to the correct values.
  3. Select Save.
    The Save button
    ezyVet shows a confirmation message:

  4. Make sure that the credit note has the correct payment allocation.

The refund was for only some invoiced items but it did not have a credit note

Make a credit note for a refund of part of an invoice payment

  1. Open the applicable invoice.
  2. Select Credit Invoice.
    The Credit Invoice button
    ezyVet shows a New Invoice screen in a new record tab. ezyVet shows the New Invoice screen because a credit note in this procedure is a type of invoice. ezyVet automatically sets the quantity and price of the credit note to the correct values.
  3. Make sure that the invoice only has line items for the products that you want to refund.
  4. Change the Quantity value of each remaining line item to the applicable quantity for the refund.
  5. Select Save.
    The Save button
    ezyVet shows a confirmation message:

  6. Make sure that the credit note has the correct payment allocation.

The refund was for a payment that did not have an invoice

An example of a payment refund that does not have an invoice:
  1. You do a client refund for a product or service
  2. The client did not make an initial payment for the product or service
  3. As a result, the client has an incorrect account balance

Make an invoice with a negative total

  1. Select Financial.
    The Financial tab
    ezyVet shows the New Invoice screen.
  2. In the Client box, select the applicable client.
    The Client box
  3. In the Product column, select the refunded product or select a credit note product.
    A line item in an invoice.
    Note: If you want to put the refunded item back in your inventory, use the Product box to select the item. If you do not want to put the refunded item back in your inventory, use the Product box select a credit note product.
  4. In the Price($) column, enter the value of the refund payment as a negative value.
    If the value of the payment was $150, enter $-150 in the Price($) column.The Price($) column.
  5. Select Save.
    The Save button
    ezyVet shows a confirmation message:
    An Invoice saved message
  6. Select APPROVE.
    The APPROVE button
    ezyVet shows a confirmation message:
    An Invoice approved message