When you save a product supplier invoice, ezyVet shows You have tried to add lines with a different supplier
Do this troubleshooting if ezyVet shows this error message when you try to save or approve a product supplier invoice: You have
tried to add lines with a different supplier than what is set on the Receive
invoice.
The initial product supplier record that a person used to make the purchase order changed
The error message can show:
- If a person deactivated the initial product supplier record
- If a person changed the initial product supplier record
Set the correct product supplier in the product supplier record of the initial purchase order
A practice manager or a person with administrator permissions must do these steps.
- In the applicable line item of the product supplier invoice, double-click the
box of the Item column.Note: To find the applicable line item, you must do a check of all line items of the product supplier invoice.ezyVet shows the settings of the product in a new record tab.
- Select Ordering.
- In the Suppliers section, select the record of
the applicable product supplier.Important: The applicable product supplier record is the same record of the initial purchase order at the time that a staff member made the purchase order. To correct the problem, you must select the same product supplier record of the initial purchase order. You cannot select a different product supplier record that has the correct product supplier.
To try to find the applicable product supplier record, open each product supplier record and read its change log. The change log shows if the product supplier changed compared to the product supplier of the initial purchase order.
ezyVet shows a dialog box with the supplier information of the product. - In the Supplier box, select the correct product
supplier.
- Select Update.ezyVet shows a confirmation message: