New feature: Vello Postcards east Read more

home

Browse documentation

Browse documentationLearn new skillsDiscover resourcesSee all integrations
search
search
Browse documentationLearn new skillsDiscover resourcesSee all integrations

ezyVet Knowledge Center

Get access to documentation, training, and other high-quality resources.

search
thumbnail

Browse documentation

Browse documentation Contents

close
  • expand_more

    ezyVet

    • expand_more

      Document management

      • expand_more

        Images for templates

        • expand_more

          Template image troubleshooting

          • ezyVet shows a type: application/pdf error when you make a template image

  • Vello

  • ezyVet Scan

  • ezyVet Go

  • Vet Radar

  • ezyVet Data Lake

  • IDEXX SmartFlow

  • ezyVet Connect

  • Knowledge Center: New and published

  • Pilot features

  1. Browse documentation
  2. arrow_right
  3. ezyVet
  4. arrow_right
  5. Document management
  6. arrow_right
  7. Images for templates
  8. arrow_right
  9. Template image troubleshooting

list_altBrowse documentation

chevron_left

thumbnailBrowse documentation

Template image troubleshooting

chevron_right

ezyVet shows a type: application/pdf error when you make a template image

Do this troubleshooting if ezyVet shows a does not support template images of type: application/pdf error when you try to add an image to a template image:
A does not support template images of type: application/pdf error

The image file format is incorrect

You can only add images that have these file formats to a template image:
  • PNG
  • JPEG
  • GIF

You cannot add a PDF document to a template image.

Do a check of the image file format and make sure that it is correct.
Note: Microsoft Windows shows images that have the correct file format with these extensions in the file name:
  • png
  • PNG
  • jpg
  • JPEG
If Windows does not show the file name extensions, it is not easy to know if the image has the correct file format. To set Windows to show the file name extensions, refer to:
  • support.microsoft.com/en-us/windows/common-file-name-extensions-in-windows-da4a4430-8e76-89c5-59f7-1cdbbc75cb01
Parent topic: Template image troubleshooting
Troubleshooting
ezyVet

Last updated: June 11, 2024

chevron_leftchevron_right

Related Articles:

  • Template image troubleshooting

ezyVet-footer

Need help?
Go to ezyVet customer support

Products

Tour

Features

Pricing

Book a demo

Browse integrations

Build an integration

Become an integration partner

System requirements

ezyVet Go

Solutions

General practice

Emergency

Specialty

Equine

Corporate groups

Universities

Production animals

Mobile

Resources

Customer stories

Blog

Events

Webinars

Tips and tricks

ezyVet TV

Starting a new practice

Customer referral

Support

Company

About us

Contact us

Careers

Community forums

Security

Merch

We’re here for you.

Terms and conditions Privacy policy Cookie statement Cookie list ezyVet sign-in