Clients cannot enter the necessary number of characters in a document text box
Do this troubleshooting when a document is in presenting mode and a client cannot enter the necessary number of characters in a text box:
The text box does not have a sufficient Maximum Characters value
Each text box of a document template has a Maximum Characters value. The value controls the maximum number of characters that a client can enter in the text box.
Correct the text box when you make a document
Note: This is a temporary solution only. For a permanent solution, refer to Correct the source document template.
- Double-click the applicable text box.ezyVet shows the Text Field Properties dialog box.
- Increase the value shown in the Maximum Characters box.
- Select OK.
- Select Save.
Correct the source document template
A practice manager or a person with the necessary administrator permissions must do these steps.
- Select Admin.
- In the settings list, select Templates.
- Select Document Templates.ezyVet shows the configured document templates of your site.
- Double-click the applicable text box.ezyVet shows the Text Field Properties dialog box.
- Increase the value shown in the Maximum Characters box.
- Select OK.
- Select Save.