Use the Customer Radar integration to get customer feedback about your organization (for example, if customers would recommend your organization). The feedback can help you with decisions about how to make the performance of your organization better.
Note:Customer Radar is available in:
New Zealand
Australia
The United States
The Customer Radar integration uses the appointment types of your site. You can configure Customer Radar to use an appointment type. After you complete a client appointment that uses the appointment type, Customer Radar automatically sends a feedback invitation message to the client. The feedback invitation message has a feedback form that the client completes. After the client completes the feedback form, Customer Radar sends an email to you that tells you the client completed the feedback form. The email has a link to the form that you can select to open it and read the feedback.Figure 1. Example feedback form
Note: For the feedback invitation message, Customer Radar can use an SMS message or an email message.
Note: After the client completes the feedback form, they can also write a Google review of your organization. The review is optional.
The Customer Radar dashboard
A Customer Radar account includes a dedicated dashboard. You can use the dashboard to:
Read feedback from clients and send messages back to clients directly
Add comments that only you and other staff can see
