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Vello shows Two-way messaging is currently turned off after you complete SMS registration

If you completed SMS registration but Vello shows a Two-way messaging is currently turned off. Automated communications are not impacted message, do this troubleshooting
Figure 1. Error message
Two-way messaging is currently turned off. Automated communications are not impacted message

Vello text messaging is not activated

Until a practice manager activates text messaging, Vello cannot send text messages.

Activate text messaging

A practice manager or a person with administrator permissions must do these steps.

  1. Open Vello from ezyVet.
  2. In the left sidebar, select Text Configuration.
    The Text Configuration command
    Note: If the left sidebar is closed, select the text configuration button:

    Vello shows a Text Configuration screen.
  3. Set Text Messages to Enable.
    The Text Messages setting
  4. Select Publish Changes.
    The Publish Changes button