To let clients use the Vello client portal to tell you that their pet is deceased, a practice manager must do the necessary configuration in Vello.

1. Open Vello from ezyVet.
2. In the left sidebar, select Client Permissions.
   

   Note: If the left sidebar is closed, select the client permissions button:
   
   
   Vello shows a Manage Your Client Permissions screen.
3. In the Allow pet owners to mark pets as deceased section, select Edit.
   
4. Select Direct update.
   
5. Select Save.
6. Select Publish Changes.