Vello release notes: September 7, 2026
Read about features and changes in Vello.
Changes
- Use days or months as the interval to send the medical service reminder
- Send the reminder before or after a service is due
- Send the reminder in a text message or in an email, or send the reminder in both.
For more information, refer to Methods and intervals that Vello uses to send medical service reminders.
If you upload your practice logo in Vello and use Vello Postcards, Vello prints the logo on your postcards.
The Medical service reminders screen shows a Postcard mailing history section. For the last complete month, the section shows the number of postcards sent as mail, and the number of postcards that could not be printed or sent as mail.
Vello client portal: When a client completes registration or adds a pet, they can upload a PDF document of previous medical records.
You can configure a visit type to only use a room for the available appointments shown to clients in the client portal (for example, for appointments that clients make with nursing or technician teams). Previously, it was necessary to also select a staff member that showed to clients as available for the appointment.
- Read and reply to text messages in the Vello inbox
- Easily use the Requests & Notifications screen
- Take a picture and then use the Vello inbox with your mobile device to send it to a client in a text message
Fixes
Vello forms: When a client uses same answers from a previous form in a new form, Vello does not copy the signature to the new form. As a result, the client must sign the new form before they send it. Previously, Vello copied the signature shown in the previous form to the new form.