Vello release notes: August 13, 2026
Read about features and changes in Vello.
Vello campaigns: In the content builder, you can use Vello's AI feature to make an email subject. As a result, clients can easily know what the email is about.
In a Vello form, you cannot include questions that tell clients to enter payment card information. For example, you cannot include questions that tell clients to enter their:
- Card number
- Expiration date for a card
- Card security code (CVV, CVC, CID)
- Save changes to a form or survey that includes the questions
- Publish a new form or survey that includes the questions
Changes to online booking configuration
In the configuration settings for a visit type, you can use Species to control if a client can make an appointment for their pet for the visit type. This change makes it easier for you to know that a client made the correct type of appointment for their pet.
Vello has a new Emergency symptom screening tab in the Appointment Booking screen that you can use to:
- Activate emergency symptom screening
- Configure which emergency symptoms that Vello shows to clients when they try to make an appointment directly in the client portal
Note: You can configure a maximum of 10 emergency symptoms to show to clients.
After you do the configuration:
- Vello shows a message to clients to tell them to call your practice if their pet shows any of the symptoms
- Clients can continue to make an appointment after Vello shows them the message about emergency symptoms
Changes to contact record settings that Vello uses for automatic reminders
Vello sends automatic email reminders and text message reminders independently of each other. For example, if a minimum of one email address has the For Reminders/Automated Communication set, Vello sends email reminders. And if a minimum of one mobile phone number has the For Reminders/Automated Communication set, Vello sends text message reminders. Vello does not send automatic reminders only if these conditions agree:
- No email address has For Reminders/Automated Communication set
- No mobile phone number has For Reminders/Automated Communication set
Previously, it was necessary to set For Reminders/Automated Communication for a minimum of one email address and one mobile phone number for clients to receive any automatic reminders.