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Find clients who unsubscribed from Vello campaigns emails

Use Vello to find and show clients who unsubscribed from Vello campaigns emails.

Note: Only ezyVet and Neo customers can find and show clients who unsubscribed from Vello campaigns emails.
Note: The list of clients shown as a result of this procedure is view-only. It is not possible to use the list to subscribe clients again.
To find unsubscribed clients, do this procedure.
  1. Open Vello from ezyVet.
  2. In the left sidebar, select Suppression List.
    Note: If the left sidebar is closed, select the marketing email suppression button:

    Vello shows a Marketing Email Suppression screen.
Vello shows a list of unsubscribed clients:
A list of unsubscribed clients
The list includes:
  • Client email addresses
  • The date that each client unsubscribed
  • The source system that each client used to unsubscribe

To show the list, Vello automatically sets the source system filter to All sources but you can change it as follows:

Source filterFunction
Practice management system Select Practice management system to show clients that you used ezyVet to unsubscribe a client from marketing email. For more information, refer to Settings to control marketing information for clients.
New client registrationSelect New client registration to show clients who unsubscribed from marketing email during their initial sign-up to Vello. To unsubscribe, a client selected this setting in the Create Your Account screen during sign-up: Receive emails with health tips, newsletters, and promotions. Unsubscribe anytime
Vello client portalSelect Vello client portal to show clients who used the Vello client portal to unsubscribe from marketing email. For more information, refer to Unsubscribe from marketing emails
Campaigns email Select Campaigns email to show clients who unsubscribed from marketing email directly from a Vello campaigns email. To unsubscribe, a client selected Unsubscribe from this list at the bottom of an email.