Workflow: Colic treatment at an equine hospital
Read about how to use ezyVet and Vet Radar for a colic treatment at an equine hospital.
- Callisto Vets, an equine hospital in the United States
- Four staff members who use:
- ezyVet
- Vet Radar
- PayJunction payment integrations
- Bucephalus, a horse with symptoms of colic
- Metis Syndicate, the syndicate that owns Bucephalus
- Dave Lister, Bucephalus's trainer and a member of Metis Syndicate
- An appointment for Bucephalus to receive treatment for colic
Step 1: The client makes an appointment
- He kicks himself in the abdomen
- He does not frequently defecate
- He does not want to eat
Thus, at 9:00 AM, Dave makes a call to Callisto Vets to schedule an appointment for Bucephalus to receive colic treatment.
- Completes Bucephalus's name
- Makes a relation between Bucephalus's patient record and the appointment record
- Adds Metis Syndicate's name to the appointment record
- Makes a relation between Metis Syndicate's syndicate contact record and the appointment record
- Adds Dave's name to the Other Interested Contacts section of the appointment record
- Makes a relation between Dave's client contact record and the appointment record
Thus, it is not necessary for Nadine to manually add information about Dave or Metis Syndicate to the appointment record. As a result, less time is necessary for Nadine to schedule the appointment.
While Dave tells Nadine about Bucephalus's symptoms, Nadine records the symptoms in the Presenting Problems section of the New Appointment screen. She selects the symptoms from a list of standard symptoms that Christina Langley, the practice manager of Callisto Vets, configured. As a result, Callisto Vets appointments have standard information about the symptoms that patients show. The standard information makes it easier to do accurate reporting about the causes of appointments.
Nadine sets the appointment type to Emergency. Christina Langley configured ezyVet to automatically set the time of Emergency appointments to 60 minutes. Thus, when Nadine sets the appointment type, ezyVet automatically changes the time of Bucephalus's appointment to 60 minutes.
Step 2: The receptionist records that the patient is at the hospital
At the scheduled appointment time, Dave and Bucephalus go to Callisto Vets. The receptionist, Nadine Hurley, uses ezyVet to set Bucephalus's appointment status to In Waiting Room. The status shows in the calendar screen and in the client, patient, and clinical record. As a result, staff easily know that Bucephalus at the hospital.
James McCoy, Bucephalus's veterinarian, is in the consultation room. He uses ezyVet's calendar screen to see Bucephalus's appointment status. Because Bucephalus's appointment has an icon that identifies the appointment status as In Waiting Room, he goes to the waiting room and tells Dave to get Bucephalus from the trailer.
Step 3: The veterinarian does a consultation
Bucephalus, Dave, and James McCoy go to the consultation room. To make sure that staff know that Bucephalus is in the consultation room, Nadine changes Bucephalus's appointment status to In Consultation.
In the consultation room, James McCoy opens a clinical template in Bucephalus's clinical record. The clinical template has standard questions that make sure that James McCoy asks Dave all the necessary questions about Bucephalus's clinical history and symptoms. While Dave gives answers to the questions, James McCoy uses keyboard shortcuts to quickly and easily record each answer in the template. As a result, less time is necessary to record Bucephalus's clinical history and symptoms.
- The clinical record shows only the sections that are applicable for the work that Callisto Vets does
- Less manual work is necessary for staff to find applicable clinical information
After James McCoy completes the physical examination, he diagnoses Bucephalus with impaction colic. James McCoy records the diagnosis in the Master Problems section of Bucephalus's clinical record. He selects the diagnosis from a list of standard diagnoses that Christina Langley configured. As a result, Callisto Vets appointments have standard information about the problems that patients have. The standard information makes it easier to do accurate reporting about the problems.
To record the treatment plan, James McCoy uses the Plan section of Bucephalus's clinical record. Because the treatment plan is in a dedicated section, staff who give Bucephalus treatment can easily find information about the plan.
After the consultation is completed, Dave goes to the waiting room and stays there until Bucephalus's treatment is completed.
Step 4: The veterinarian gives the patient the colic treatment
Because Bucephalus has impaction colic, the treatment plan includes a nasogastric intubation procedure to hydrate the contents of his intestines. James McCoy moves Bucephalus to a room that has the necessary equipment for the procedure. Then, he changes Bucephalus's appointment status to In Procedure. The appointment status tells other staff that Bucephalus is in the procedure room.
After James McCoy moves Bucephalus to the procedure room and changes his appointment status, he uses ezyVet to send his clinical information to Vet Radar. Then, James McCoy uses Vet Radar's treatment templates feature to add a template for nasogastric intubation to Bucephalus's patient sheet. The template is configured to make it easy for staff to record information about the nasogastric intubation procedure.
- The clinical record has an accurate record of the procedure
- The invoice for the appointment automatically adds the costs of the colic treatment
Step 5: The veterinarian gives the patient pain relief medication
After James McCoy completes Bucephalus's colic treatment, he gives Bucephalus pain medication. To record information about the medication that he gives Bucephalus, James McCoy uses the Medication section of the ezyVet clinical record. James McCoy uses ezyVet's medication prescription feature to record that Dave can refill the prescription one time.
Christina Langley configured the medication to automatically include instructions in its label template. Thus, it is not necessary for James McCoy to manually enter medication instructions.
- Bucephalus's colic treatment is completed
- They must start to do discharge tasks
Step 6: The receptionist discharges the patient and makes documents for the client
Nadine uses ezyVet's calendar screen to see that Bucephalus's appointment status is In Discharge. Thus, Nadine uses ezyVet's document templates feature to make a discharge summary for Dave. She selects the template that Christina Langley configured for discharge summaries that clients receive. The template automatically only includes information from the clinical record that is important for the client to read (for example, the results of Bucephalus's physical examination). And it automatically adds applicable information about the care that Dave must give Bucephalus at home (for example, pain medication). Thus, it is not necessary for Nadine or James McCoy to manually add information to the summary.
Nadine uses an email template to send the discharge summary to Dave. When she sends the discharge summary, ezyVet automatically makes a communication record of the email.
Nadine also prints the discharge summary for Dave. To quickly and easily print the summary, Nadine uses ezyVet's ezyPrint feature. Because ezyPrint is an ezyVet feature, it is not necessary for Nadine to connect her device to the printer or use a different cloud print system.
Nadine also uses ezyPrint to print the label of the pain medication that Dave must give Bucephalus at home. The medication label uses a label template that automatically adds the dosage and instructions. Nadine opens the applicable label directly from the invoice. Thus, it is not necessary to do a search in ezyVet for the label. And there is less risk that Nadine will print a label with incorrect information.
Step 7: The receptionist approves the invoice and ezyVet sends invoices to the syndicate members
- It is not necessary to manually add line items to the invoice
- There is less risk that an applicable charge is missing
When Nadine approves the invoice, ezyVet automatically decreases the inventory level of each invoiced product. As a result, staff can easily monitor changes to inventory levels. And it is not necessary for staff to manually adjust the inventory level of each invoiced product.
Bucephalus's owner is Metis Syndicate. ezyVet has contact records for the syndicate and for each syndicate member. Each syndicate member's contact record is configured with the percentage of Bucephalus's treatment costs that they must pay. Thus, when Nadine approves Bucephalus's invoice, ezyVet automatically changes each syndicate member's contact record to show the payment that they must make.
Step 8: The client makes payment and gets the patient
To make payment for his percentage of Bucephalus's treatment costs, Dave uses his payment card with a PayJunction Smart Terminal. The Smart Terminal automatically shows the cost that Dave must pay. It is not necessary for Nadine to manually enter the payment quantity. Thus, there is no risk that Nadine enters an incorrect payment quantity. Nadine gives Dave the discharge summary and the labeled pain medication.
After Dave makes payment, ezyVet automatically adjusts the invoice and Dave's contact record to identify that Dave made payment. And ezyVet automatically opens a dialog box that Nadine uses to send Dave an email with the invoice directly from ezyVet. Then, Dave and Bucephalus go home.
To help staff know that all the tasks for Bucephalus's appointment are completed, Nadine changes the appointment status to Complete.